Issue

When you submit a file to Create Adobe PDF Online, you don't receive an e-mail with an Adobe PDF file or a link to the PDF file.

Solutions

Do one or more of the following solutions:

Solution 1: Verify that the e-mail address in your Adobe member account is correct.

1. Log into your account on the Adobe website at https://store.adobe.com/store/customerregistration/your_account.jhtml .

2. Click Edit Your Account Information. Your e-mail address is listed in the Adobe ID and Password section.

3. If your e-mail address is incorrect, update it, click Save Changes, and then resubmit the file to Create Adobe PDF Online.

Solution 2: Verify that your e-mail account will accept the attachment.

If your company firewall or ISP (Internet Service Provider) limits the size of attachments you can receive or the amount of storage in your account, make sure that you have not exceeded the limit.

Solution 3: Verify the delivery method.

Create Adobe PDF Online delivers PDF files using one of four delivery methods: as an e-mail attachment, as an e-mail with a link to the PDF file, as a download from the Create Adobe PDF Online Conversion History, or as a PDF file displayed in a web browser.

To view or change the delivery method, log into Create Adobe PDF Online at http://createpdf.adobe.com and click Preferences. The Delivery Method menu is located in the Service Options section.

Solution 4: Download the PDF file from the Conversion History page.

Create Adobe PDF Online displays documents you converted in the past 72 hours on the Conversion History page.

To download a PDF file from the Conversion History page:

1. Log into Create Adobe PDF Online at http://createpdf.adobe.com .

2. Click Conversion History. The Documents Available for Download table lists all successful conversions.

3. Click Download to open the PDF in a browser with Adobe Reader.

Background information

Create Adobe PDF Online can't deliver a PDF file to an invalid e-mail address, and can't deliver a PDF file if the file size exceeds your ISP's limitations.

Optimization Settings in Create Adobe PDF Online

Create Adobe PDF Online provides predefined optimization settings for Web, eBook, screen, print, and press. These settings are designed to balance file size with quality, depending on how the Adobe PDF file is to be used. Adobe recommends that you use the predefined settings unless you are familiar with Adobe Acrobat Distiller; if you are familiar with Acrobat Distiller, you may want to use the Advanced Settings for optimization.

You can set a default optimization setting to use for all documents, or you can choose an optimization setting for each document you create. See below for an explanation of the preset optimization settings.

-- To set a default optimization setting, click Preferences after logging into Create Adobe PDF Online. Choose an option from the Optimization Settings pop-up menu, and then click OK.

-- To choose an optimization setting for each document you create:

1. Log into Create Adobe PDF Online, and then click Submit a File.

2. Select the file you want to convert, and then click Continue

3. Choose a conversion method, and then click Continue.

4. Click Preferences in the Set Options dialog box, and then choose an option from the Optimization Settings pop-up menu.

5. Click Create Adobe PDF!

Web Optimization

Web optimization creates an Adobe PDF file that is small enough for Web distribution. (You can optionally embed all fonts used in the document to preserve the fidelity of the document.) Images are downsampled to 150 dpi, allowing you to zoom in for greater detail on-screen while offering reasonable print quality. Colors are converted to sRGB for consistent reproduction across different printers.

eBook Optimization

eBook optimization uses the same settings as Web optimization, but it adds page thumbnails, which can be used to navigate the document.

Screen Optimization

Screen optimization creates a small Adobe PDF file suitable for on-screen viewing, where the exact fidelity of the document isn't important. Since only fonts with non-standard character sets are embedded, some font substitution may occur. Images are downsampled to 72 dpi, a resolution that is good for on-screen viewing, but it may cause poor output to desktop printers.

Print Optimization

Print optimization creates an Adobe PDF file designed for printing to standard desktop printers. Files may be large if source documents contain images. Subsets of all fonts used in the document are embedded. Color and grayscale images are downsampled to 300 dpi; monochrome images are downsampled to 1200 dpi. Colors are tagged for color management to preserve optimal quality in a color-managed workflow.

Press Optimization

Press optimization creates an Adobe PDF file designed for print production, where the final output is from an imagesetter or platemaker and the printing is done on a printing press. File size isn't considered--the file retains all the information that a commercial printer or service bureau needs to print the document. Colors are not tagged or converted; they are left unchanged. OPI comments are preserved in the file.

Note: Before you create an Adobe PDF file for print production, check with the commercial printer or a service bureau for preferred output resolution and other settings or ask for a .joboptions file containing the recommended settings.

In addition to creating PostScript files to send to Create Adobe PDF Online, you can now print directly to the Create Adobe PDF Online printer (for Microsoft Windows users only.) Follow these steps to install and set up this printer driver:

1. Go to the Create Adobe PDF Online website at http://createpdf.adobe.com/ and sign in with your Adobe ID.

2. On the right side of the main page, click the link to Add Create Adobe PDF Online To Your List Of Printers.

3. Follow the onscreen instructions to install and use the printer.

Note: For troubleshooting, the Create Adobe PDF Online printer driver is more viable than creating PostScript files.

After setting up a virtual printer, you can create PostScript files in many applications and submit those PostScript files to Create Adobe PDF Online for conversion to PDF.

To create a PostScript file:

1. In the source application, choose File > Print.

2. Choose Create Adobe PDF from the Printer pop-up menu.

3. Select Print to File, and then click OK.

4. In the Save As dialog box, choose a location for the PDF file from the Save In pop-up menu.

5. Enter a name for the PDF file, and then click Save.

When you install the PostScript printer driver, you can create a virtual printer that will enable you to create PostScript files from any application:

To install the PostScript printer driver and create a virtual printer:

1. Double-click the downloaded Winsteng.exe file to start the Adobe PostScript Printer Driver setup program, and then click Next.

2. Click Accept to accept the End User License Agreement.

3. In the Printer Connection Type dialog box, select the Local Printer option, and then click Next.

4. Select FILE: Local Port in the Port Selection dialog box, and then click Next.

5. Click Browse in the Select Printer Model dialog box.

6. Navigate to the Acrobat Distiller PPD file you downloaded to your hard disk. Select Acrobat Distiller, and then click OK.

Note: In addition to English, Adobe provides four additional localized Distiller PPD files for use when creating PostScript files that contain double-byte fonts: Chinese Simplified, Chinese Traditional, Japanese, and Korean.

7. Click Next.

8. In the Sharing dialog box select Not Shared, and then click Next.

9. Enter Create Adobe PDF in the Printer Name text box, select No for both options, and then Click Next.

10. Click Install.

11. Select No in the Printer Configuration dialog box, and then click Next.

12. Click Finish, and then restart the computer if prompted. A new printer icon appears in the list of printers.